Privacy Policy for Players at Spin Panda Casino
On this page, we explain in clear language how Spin Panda Casino handles your personal data. You will learn what data we collect, why we do so, and how we protect this information. We also clarify which parties data is shared with and what choices you can make regarding privacy and communication. The goal is for you to know exactly what happens behind the scenes when you create an account, make deposits, or contact our customer service.
What data we collect
When you open an account, we process basic data such as your name, date of birth, address, email address, and phone number. During your use of the platform, data related to deposits, withdrawals, bonus usage, and game activity will be added. Additionally, we collect technical information such as IP address, browser type, operating system, and device type to ensure the site functions correctly and to prevent misuse. Communication with customer service, for example via chat or email, is also recorded so that we can follow up on your queries and refer back to previous conversations.
Purposes of data processing
We primarily use personal data to enable you to securely register, log in, and play. Without this data, we cannot process deposits or withdrawals and cannot link an account to you. Furthermore, certain data is necessary to comply with gambling laws and regulations, such as age verification, source of funds checks, and responsible gaming. Anonymised information about site usage helps us to improve the lobby, games, and promotions. Finally, we use your contact details to inform you about important changes or, if you allow it, relevant offers.
Legal basis and retention periods
The processing of personal data at Spin Panda Casino is based on various legal grounds. A significant part stems from the agreement we enter into with you when you create an account and use our services. Additionally, based on regulations, we are obliged to retain certain data, such as transaction history, for a minimum period. As soon as the statutory retention period has expired and the data is no longer needed for the purpose for which it was collected, it will be deleted or anonymised. We therefore never store information longer than is necessary for careful and secure business operations.
Sharing data with third parties
In some cases, it is necessary to share personal data with external service providers who help us offer our services. This includes payment providers for processing deposits and withdrawals, verification partners for identity checks, and technical suppliers for hosting and security. These parties only receive the data strictly necessary for their task and are contractually obliged to treat the information confidentially. They are not permitted to use the data for their own marketing purposes. We explicitly do not sell your personal data to external advertising networks.
International data transfers
Because Spin Panda Casino may use international infrastructure, it is possible that data will be processed on servers outside your own country. When this occurs, we ensure that appropriate safeguards are in place, for example, by using standard contractual clauses and other recognised protection mechanisms. These measures are intended to ensure that your data is protected according to comparable standards even outside the European Economic Area. If required by law, we will additionally inform you about countries or parties to whom data is transferred.
Security of personal data
We implement technical and organisational measures to protect personal data against loss, theft, and unauthorised access. Access to systems containing sensitive data is restricted to employees who require this information for their work. Passwords are stored in encrypted form, and data traffic between your device and our servers occurs via encrypted connections. Additionally, we conduct regular internal audits and update security settings as risks change. As a player, you also contribute to security by choosing strong passwords and never sharing your account details with others.
Cookies and similar technologies
When you visit the website, cookies and similar technologies are used to ensure the site functions technically well and to improve your experience. Functional cookies, for example, ensure that you can remain logged in during a session and that basic settings are remembered. Analytical cookies provide us with insights into site usage, such as which pages are frequently visited and where players drop off. Where legally required, we ask for your consent for placing certain types of cookies, for example, for personalised marketing. In your browser settings, you can partially disable cookies, although this may affect the functionality of the site.
Your rights as a player
According to applicable privacy laws, you have various rights regarding your personal data. For example, you can ask us for access to the data we hold about you and for an explanation of how it is used. If certain data is inaccurate or incomplete, you can request correction. In specific cases, you can request deletion or restriction of processing, or transfer of your data to another provider. If you wish to exercise any of these rights, you can submit a request via the customer service contact channels; we will carefully assess each request and respond within the legally prescribed period.
Responsible gaming and data analysis
Part of our duty of care is to monitor gaming behaviour to identify risk signals in a timely manner. We may therefore analyse certain data about deposits, stakes, and session duration to detect patterns that may indicate problematic gaming behaviour. In such cases, we may suggest limits, set temporary blocks, or direct you to tools and support. This processing takes place to protect you as a player and to comply with responsible gaming regulations. The information is only used for this purpose and not to encourage you to play more than you intended.
Contact and changes to this Privacy Policy
If you have any questions about this Privacy Policy, about how we process data, or if you wish to submit a request regarding your rights, you can contact customer service via the channels listed on the site. Please state your request as clearly as possible so that we can assist you more quickly. We may amend this Privacy Policy in the future when legislation, guidelines, or our services change. The date of the most recent version will be stated at the bottom of the document. By continuing to use the site after a change, you agree to the updated terms.
Last updated: 2026